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A smarter way to listen

The platform
behind better
patient
experiences.

Meet a more memorable healthcare experience platform—built to capture feedback, reveal what matters, and inspire action.

CMS
Approved Surveys
HIPAA
Compliant
HL7 FHIR
Certified
Epic Partner
LiveHealth Insights
99.9%
Uptime target

Every survey line.
One trusted platform.

From inpatient to post-acute, Canopy supports the survey programs you rely on.

HCAHPS

CMS Approved

Inpatient experience surveys that drive quality and value.

OAS CAHPS

CMS Approved

Outpatient and ambulatory surgery patient experience.

ED Surveys

Emergency department patient experience surveys.

CG CAHPS

Clinic and provider-visit patient experience surveys.

Swing Bed

Post-acute swing-bed experience surveys — a rural staple.

Additional Surveys

Custom and specialty surveys to meet your needs.

CMS Approved
HIPAA Compliant
HL7 FHIR Certified
Epic Partner (LiveHealth Insights)
99.9% Uptime target
Explore Survey Lines

Once your surveys are in the field

All your surveys.
One dashboard.

Every location gets its own dashboard with scores updating the moment responses land, comments left by patients, and national comparisons that show where you actually stand.

11 years
Running CMS surveys
Real people
CAHPS specialists who pick up
3.3 million+
Surveys sent in the last year
Prairie Medical
HCAHPS · Q3 2026
Live
Responses this cycle
418 ▲ 12 today
Response rate
31%
Jul 1Sep 30
Mail
146
Email
121
Text
98
Tablet
53
You vs. national Canopy comparison
Communication with nurses 82% vs 79%
Communication with doctors 80% vs 80%
Responsiveness of staff 66% vs 69%
Discharge information 87% vs 86%

Every Canopy client benchmarks anonymously against national data. State-level comparison is available where enough data exists.

Written comments
2 flagged
Flagged · Responsiveness

“Waited a long time for help getting up at night. The nurse was kind about it, but I was worried about falling.”

Med/Surg · Sep 12

“Everything was explained before I went home, including what to watch for. That made a real difference.”

Discharge · Sep 9
Responsiveness of staff · by question
Call button answered as soon as wanted 61% ▼ 4
Help toileting as soon as wanted 64% ▼ 2
Staff explained what to expect 78% ▲ 5

Export any view as a chart, table, or board-ready summary.

Click a feature to explore Sample data shown
Surveys go out by Mail Email Text In-room tablets
Get a Demo Meet Our Team

Beyond CAHPS, more ways to act.

Canopy is a complete platform that extends beyond survey administration—helping you understand, act, and improve across your organization.

Radia 360 Reputation & reviews
Concise Quality measures
LiveHealth Insights MyChart surveys
MBQIP Rural quality reporting

Reputation & reviews

Radia 360

The patients who love you rarely say so online.

Radia 360 asks them to. A review request goes out by text or email after the visit, your Google and Facebook reviews land in one dashboard, and your team replies from the same screen — with guardrails that keep patient information out of every response.

  • Neutral requests — never filtered by sentiment
  • Google and Facebook reviews in one dashboard
  • Replies with privacy guardrails built in
Explore Radia 360

Quality measures

Concise

Every measure on track. Every department accountable.

Concise is the cloud home for your quality measures program: build the measures you want to track, let each department enter its own data, and approve it all from one dashboard.

  • Custom measures with department-level targets
  • Choose national measures for comparison — coming soon
  • Approve or send data back — with a note
  • Exportable reports — department, measure, or whole program
Explore Concise

MyChart surveys

LiveHealth Insights

Catch a bad experience while there’s still time to make it right.

LiveHealth Insights puts HIPAA-secure surveys inside Epic MyChart—patients respond in the app they already use, and your team hears about a poor experience while there’s still time to respond.

  • Certified Epic partner — surveys native to MyChart
  • Real-time action reports for service recovery
  • Free for 90 days, with unlimited support
Explore LiveHealth Insights

Rural quality reporting

MBQIP

The reporting is required. The scramble is optional.

Canopy’s portal helps rural hospitals meet MBQIP requirements—reporting guidance, submission support, comparison dashboards benchmarked against peers, and quality graphics.

  • Guidance on every MBQIP reporting requirement
  • Dashboards benchmarked against state and national peers
  • Perfect for State Office of Rural Health oversight
Explore MBQIP

Ready to turn feedback into better care?

Manage survey programs with ease, uncover what matters, and act with confidence—on one trusted platform.

Request a Demo See the Platform

Blog

From the field.

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Leadership & teams

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Change accelerates when teams are equipped, not overwhelmed. By building learning-oriented cultures, leaders turn AI into a performance advantage. Explore how to get your team ready.

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Leadership & teams

Agile + AI: The New Equation for High-Performing Organizations

AI will not replace your people, but it will change how they work. Paired with agility, it amplifies focus, clarity, and innovation.

Maria Matarelli · 2 min read

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