LiveHealth Insights: Transform Patient Experience with Real-Time Feedback

LiveHealth Insights delivers real-time patient feedback to help healthcare organizations improve service recovery and engagement. As a certified Epic partner, we offer seamless MyChart integration, customizable dashboards, and advanced reporting for a tailored experience. With over 250 clients nationwide and a 90-day, no-obligation pilot program, getting started is simple and risk-free.

Why LiveHealth Insights?

No More Guesswork – Know Exactly What Your Patients Think: • Real-Time Feedback = Real-Time Service Recovery

• Fully Certified Epic Partner Vendor
Seamless Integration with MyChart: • Branded for your system/facility

• Three ways to display questions: Menu, Top Tile, Notification Card

• SDK with limitless customization options
Industry-Leading Expertise You Can Trust: • Over 250 patient-experience clients nationwide

• 5 Certified XM Scientists on staff
Benchmark with 8 Core Questions – Expand as Needed: • Start with essential metrics, then customize based on real feedback

• Adapt and refine questions on the fly

• Drill down into responses with actionable insights

How It Works

Real-Time, Customizable Dashboards: • See data as surveys are completed
• Customize dashboards to fit your needs
• View trends, comments, and improvement opportunities at a glance
• Get real-time action reports when a patient has had a bad experience
Unlimited Users, Unlimited Access: • No limits on dashboard users

• Control access by role – Board, Admin, Managers, Providers

• Drill down by region, location and department
Reports? Oh, We’ve Got Reports: • Fully customizable reporting

• Schedule and push reports to key users automatically

• Share dashboards and reports via our mobile app anytime

HIPAA Compliant.

Internal messages through the platform.

Improve CAHPS scores.

Unlimited custom questions and data points.

Benchmark with peers.

Increase patient retention by engaging them in their experience.

Get Started with a No-Obligation Pilot Program

We believe in the power of real-time insights, and we want you to experience the benefits firsthand. That’s why we offer a 90-day, no-obligation pilot program with unlimited support from our team.

Discover how Live Health Insights can transform the way you measure and improve patient experiences. Let’s start the conversation today.

LiveHealth Insights: Transform Patient Experience with Real-Time Feedback

No More Guesswork – Know Exactly What Your Patients Think

Seamless Integration with MyChart

Industry-Leading Expertise You Can Trust

Benchmark with 8 Core Questions – Expand as Needed

Real-Time, Customizable Dashboards

Unlimited Users, Unlimited Access

Reports? Oh, We’ve Got Reports

Get Started with a No-Obligation Pilot Program

It all starts with an email or phone call!