Introducing Concise

MANAGE YOUR QAPI PROGRAM

An interactive, robust cloud-based tool for internal quality improvement that includes measures by various departments creating a ‘pool’ of ideas to both pull from and create a national database for benchmarking.

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LiveHealth Insights

GET REAL-TIME PATIENT FEEDBACK AT ANY POINT OF SERVICE

LiveHealth Insights integrates with native apps to push questions to patients in real-time, with no delay. Utilizing LiveHealth Insights gives hospitals, clinics and surgery centers the chance to perform service recovery while the patient is on premises, in turn, optimizing CAHPS scores and overall NPS (Net Promoter Score).

No Hardware Required
Fully Customizable
Unlimited Questions
Geo-Location Services
Private & Secure
Integrates Seamlessly with Native Apps & Websites
Multiple Packages Available

LiveHealth Insights uses a Software Development Kit (SDK) to integrate with native apps, such as those from your EMR vendor, payment portals, and hospital apps/websites. No patient identifying information is stored within LiveHealth Insights to comply with HIPAA safeguards and policies.

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Training

Our hands-on, minds-on approach is a radical, creative, and experiential process that helps you boost innovation and improve business performance.

Training

Education

With a team of subject matter experts and over 30 years of experience, no one understands the importance of ongoing education more than we do.

Education

Consulting

Our strategic approach to consulting is quite simple: we help your team change and we help your business transform. And it all starts with a foundation of values that your company holds true.

Consulting

Compara

An innovative approach to Ancillary Services Benchmarking with Peer-to-Peer Comparisons in Radiology, Labs, Therapy, and more.

Compara

Surveys

Keeping a pulse on the status of your employees, your board or your customers is critical to effective leadership. Not only do we have extensive survey experience, we actually have developed our own suite of survey tools (by our own team of developers) including dashboards and output tools that provide you with much more than just data. How many companies can say (or do) that?

WhatsUp Survey Corporate Satisfaction Survey

Marketing

Along with using research and training to help businesses focus internally, we also put those insights to work to help them promote themselves externally. For over 20 years, we have been creating effective, cost-efficient communications for a diverse client base, with research and data at the foundation.

Marketing