Canopy Surveys CMS-required and custom patient experience surveys for every care setting. Radia 360 SMS-powered outreach and review growth. Concise Quality measure tracking and improvement. LiveHealth Insights HIPAA-secure surveys inside Epic MyChart. MBQIP Rural quality reporting and benchmarking.

Canopy Surveys CMS-approved HCAHPS and OAS CAHPS, plus the full family of patient experience surveys — all run through one platform.

Free for 6 months with Canopy Surveys Every survey purchase comes with six months of Radia 360 email outreach and Concise free — three products, one decision.

Rural & Critical Access Hospitals CAHPS, MBQIP, and benchmarking built rural-first — not enterprise tools cut down. Clinics & Surgery Centers OAS CAHPS and patient experience surveys for freestanding outpatient organizations. Health Systems Every location's feedback and scores in one place, comparable across the system.

Rural & Critical Access Hospitals Most vendors shrink enterprise software to fit small hospitals. Canopy is built rural-first — surveys, MBQIP, and benchmarking designed around CAHs.

Clinics & Surgery Centers OAS CAHPS for freestanding surgery centers, CG CAHPS for clinic groups — fielded end to end by the team holding the approval most vendors don't.

Blog Ideas, updates, and what we're learning from the field — written by the Canopy team.

Webinars Live sessions with the Canopy team — watch on our site, ask questions, catch the replay.

Guides Practical playbooks for patient experience teams — CAHPS fielding, MBQIP reporting, and improving scores.

Survey Solutions is dissolving. What does that mean for your surveys? Learn more

Guides

The survey-and-quality world, explained plainly.

HCAHPS, CAHPS, MBQIP, QAPI — the acronyms run rural healthcare. These guides explain them the way we’d explain them across a table: directly, with the details that actually matter.

What is HCAHPS?

The CMS hospital experience survey, explained: what it asks, who must field it, and how scores work.

Updated July 2026

How is HCAHPS scored?

Top-box percentages, star ratings, the 100-survey threshold, and why "Usually" counts as zero.

Updated July 2026

What is CAHPS?

The whole survey family — HCAHPS, OAS CAHPS, HHCAHPS, and more — and which ones your organization must field.

Updated July 2026

What are the HCAHPS survey questions?

The question topics, the Always–Never scale, and what hospitals can and can't change.

Updated July 2026

Patient satisfaction survey questions, with examples

Example questions by category, written the CAHPS way — and when a custom survey makes sense.

Updated July 2026

What is a swing bed?

How small rural hospitals keep recovery close to home — and how the program works.

Updated July 2026

How to improve HCAHPS scores

The honest playbook: consistency, feedback speed, and what the protocol won't let you do.

Updated July 2026

What is QAPI?

Quality Assurance and Performance Improvement: the definition, the 5 elements, and who needs a program.

Updated July 2026

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