Canopy Surveys HCAHPS
HCAHPS surveys, run end to end.
The HCAHPS survey is the CMS-required measure of inpatient experience, and Canopy is a CMS-approved HCAHPS survey vendor. We run the entire program — sampling to CMS protocol, fielding, and on-schedule submission — with results in your dashboard the day responses land.
- Mail-Mode Surveys
- Web-Mail Mode Surveys
Eligible patients are sampled after discharge
They share feedback on their hospital experience
Hospitals use insights to improve care
CMS publishes results and star ratings
What is the HCAHPS survey?
HCAHPS — the Hospital Consumer Assessment of Healthcare Providers and Systems — is the national, standardized survey of inpatient experience. Discharged inpatients answer questions about communication, responsiveness, the hospital environment, and discharge information. Patients are drawn to CMS’s sampling protocol, which at small-hospital volumes usually means every eligible discharge. CMS publishes the results, and they feed your public star ratings.
New to HCAHPS altogether? Start with our guide: What is HCAHPS?
What does an HCAHPS vendor actually do?
Everything between discharge and CMS. You review results; we run the process — to exact specification, every cycle.
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1
We sample to CMS protocol
Eligible discharges are drawn to exact HCAHPS specification. Sampling is where small-census hospitals get hurt — drawing it right is most of the battle.
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2
We field the survey
Multi-mode outreach, timed to protocol, meets patients where they are — so more of your patients are heard.
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3
We submit and report
Your data reaches CMS on schedule, and your dashboards fill as responses land — scores, comments, and trends by unit.
Rural is not an afterthought here
Built for the hospitals big vendors overlook.
A 15-discharge month changes how HCAHPS has to be run — sampling, timing, and interpretation all get harder when the numbers get small. That is the work we’ve specialized in for 11 years, for rural hospitals and Critical Access Hospitals across the country.
- Sampling tuned for low-census months, to exact protocol
- A named CAHPS specialist who answers the phone — not just a ticket queue
- HCAHPS and MBQIP support under one roof for Critical Access Hospitals
- 11 years running these exact programs for hospitals across the country
Frequently asked questions.
Yes. Canopy holds its own CMS approval for HCAHPS — you'll find us on the official HCAHPS approved vendor list. Our team has been running HCAHPS programs for hospitals for over 11 years.
Everything between discharge and CMS: drawing the patient sample to exact protocol, fielding the survey, submitting your data on schedule, and reporting the results back so your team can act on them.
Less than you'd think. We map the transition with you — protocols, timelines, and notifications — so no reporting cycle is missed. Most of the work is ours, not yours.
As responses land. Scores and patient comments surface in your Canopy dashboards while the experience is still recent — not months later when CMS publishes.
Surveys are administered on a HIPAA-secure platform. This marketing website handles no patient data at all.
Explore the rest of the platform.
Put your HCAHPS program in experienced hands.
Request a demo and we’ll walk through your current cycle, your response rates, and what switching actually involves — most of the work is ours, not yours.