LiveHealth Insights
HIPAA-secure surveys inside Epic MyChart.
LiveHealth Insights puts HIPAA-secure patient surveys directly inside the Epic MyChart app. Built by a certified Epic partner, it captures feedback in real time — so your team can follow up quickly, address unresolved concerns, and improve the patient experience.
Real-time feedback = real-time service recovery.
What is LiveHealth Insights?
LiveHealth Insights is patient feedback inside the app your patients already use. Surveys appear right in Epic MyChart — as a menu item, a top tile, or a notification card — and responses stream into your dashboards as they’re completed.
The timing is the whole point. Feedback has a shelf life — it’s most useful while your team still has the context and opportunity to act on it. LiveHealth Insights gives you that window: hear about a poor experience quickly, route it to the right person, and follow up while it still matters.
Traditional mailed surveys
Days or weeks later
LiveHealth Insights
In MyChart, right after care
No more guesswork about what patients think.
Certified Epic partner
A fully certified Epic partner vendor — the MyChart integration is native and branded for your system or facility.
Three MyChart placements
Show surveys as a Menu item, a Top Tile, or a Notification Card — plus an SDK with limitless customization.
A focused question set, then yours
Start with a focused set of benchmark questions, compare results across participating organizations, and add unlimited custom questions as your needs evolve.
Dashboards in real time
See data as surveys are completed — trends, comments, and improvement opportunities at a glance.
Action reports for recovery
A concerning response triggers a real-time action report and an internal message, so the right person can follow up while it still matters.
Reports? Oh, we've got reports
Fully customizable, scheduled and pushed to the right people automatically — with unlimited dashboard users and drill-down by region, location, and department.
How LiveHealth Insights works.
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1
Launch inside MyChart
Pick your placements — menu, top tile, or notification card — branded for your facility. We handle the Epic integration.
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2
Patients answer in the app
Feedback streams into your dashboards in real time, starting with 8 benchmark questions plus any you add.
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3
Recover the experience
A concerning response triggers an action report and internal message the same day — so the appropriate team member can follow up promptly.
Getting started is simple, risk-free, and free for 90 days.
Run LiveHealth Insights in your MyChart for a full quarter with unlimited support from our team — and see what patients tell you when asking is easy.
Frequently asked questions.
LiveHealth Insights is a patient-feedback tool that puts HIPAA-secure surveys directly inside the Epic MyChart app. Built by a certified Epic partner, it collects responses in real time and alerts your team when a patient raises a concern — so the appropriate person can respond quickly.
Three ways: as a Menu Item, Top Tile, or Notification Card — branded for your system or facility. An SDK is also available for deeper customization.
A concerning response can trigger a real-time action report and internal message to the appropriate team member. This helps your team follow up promptly, address unresolved concerns, and close the loop with the patient.
Surveys begin with a focused set of benchmark questions, giving you a consistent starting point for peer comparison. From there, add unlimited custom questions and data points as your organization's needs evolve.
Yes. LiveHealth Insights supports HIPAA-compliant patient-feedback workflows, and surveys are securely accessible through Epic MyChart. The public marketing website does not collect or process patient survey data.
No. LiveHealth Insights is a separate patient-feedback and service-recovery tool — it does not replace official CAHPS survey administration.
It isn't designed to influence how patients answer official surveys — and it shouldn't be. What it improves is the underlying experience: the communication, responsiveness, and follow-through that shape how patients genuinely feel about their care.
Getting started is simple, risk-free, and free for 90 days — with unlimited support from our team. Book a call and we'll show you LiveHealth Insights live.
No more guesswork. Know exactly what your patients think.
Try LiveHealth Insights free for 90 days — we’ll show it to you live, right inside MyChart.