Who We Serve
Patient experience surveys built for rural and Critical Access Hospitals.
Canopy is a CMS-approved patient experience survey vendor (HCAHPS and OAS CAHPS) built for rural and Critical Access Hospitals. Our team has run this survey platform for 11 years, and everything we make — CAHPS surveys, MBQIP reporting support, QAPI tracking — is built for small teams, without the enterprise-platform overhead.
Why is patient experience harder in a small hospital?
Not because the work matters less — because the tools were never built with you in mind. Most vendors shrink enterprise software to fit small hospitals. Canopy started where you are.
The rules don't shrink with the bed count
A Critical Access Hospital runs 25 inpatient beds or fewer by definition — but HCAHPS protocol, MBQIP reporting, and public scores carry the same expectations a 500-bed system staffs whole departments for.
One person, four jobs
In most CAHs, "the survey program" is one person who also owns quality, compliance, and half of everything else. Software built for a ten-person patient experience department doesn't fit that reality.
Small numbers swing hard
With low discharge volume, a handful of responses can move a score. Telling month-to-month noise from a real trend takes reporting built for small denominators, not enterprise dashboards.
Enterprise vendors, enterprise assumptions
Volume minimums, per-module pricing, implementations that assume an IT department. Small hospitals end up on the scaled-down tier of software designed for someone else.
One platform, sized for your team.
The required reporting and the improvement work that follows it — in whatever combination your hospital needs.
Why trust a “new” vendor
Run by the same team for 11 years.
For 11 years, our team has built and operated this survey platform end to end — sampling, fielding, reporting, and the data behind every CMS submission — with small and rural hospitals at the center of the work. Today that same team and platform, improved, operate directly as Canopy, with CMS approvals for HCAHPS and OAS CAHPS held in our own name.
- 11 years running these exact survey programs
- Same improved platform, now under the Canopy name
- CMS approvals held directly: HCAHPS and OAS CAHPS
- Small and rural hospitals at the core of the client base from the start
Frequently asked questions.
Yes — rural and Critical Access Hospitals are the core of what Canopy builds for. Our MBQIP product exists only for CAHs, our survey lines include rural staples like swing bed, and the platform assumes a small team, not an enterprise department.
Yes. MBQIP — the Medicare Beneficiary Quality Improvement Project — is a dedicated Canopy product: reporting guidance, data collection and submission support, interactive dashboards, and benchmarking against peer CAHs across states.
Yes. We run HCAHPS end to end for hospitals of every size — sampling to CMS protocol, fielding, and submission. Low discharge volume changes the reporting math, not the requirement to get it right, and our team has been running these surveys for small hospitals for 11 years.
Yes — swing bed surveys are one of our standard lines and a rural staple. We field them alongside HCAHPS so post-acute stays get measured too.
Request a demo. We'll look at what you're required to report, what you'd like to hear from patients, and set up a program your team can actually sustain — most of the operating work stays with us.
Explore the rest of the platform.
Built for hospitals your size.
Request a demo and see the platform the way a Critical Access Hospital team would run it — the required reporting, the live dashboards, and the people behind them.