Radia 360
Healthcare reputation management software, built on real patient feedback.
Radia 360 is Canopy's healthcare reputation management and patient engagement platform. It asks your patients for reviews by text and email, pulls your Google and Facebook reviews into one dashboard, and lets your team reply from one place — with guardrails that keep patient information out of every response. The same outreach fills appointments, runs surveys, and keeps patients connected.
The patients who love you rarely say so online. Radia 360 asks them to.
Free for 6 months with Canopy Surveys
Every purchase of Canopy’s Patient Experience Surveys includes six months of Radia 360 with unlimited email campaigns. Want texting too? Add it any time during your trial.
Why do reviews decide who patients choose?
Because they’re the only part of your reputation a stranger can check in thirty seconds. And in healthcare, the deck is stacked against you in specific ways:
Patients read reviews before they call
For a new patient choosing between providers, your Google rating is the front door — seen long before your website, your staff, or your care.
The silent majority problem
Unhappy patients post on their own. Happy ones need to be asked — and most healthcare organizations never ask, so the rating skews toward the loudest bad day.
Replying is harder in healthcare
Privacy rules mean you can't respond like a restaurant would — you can't even confirm the reviewer was a patient. Guardrailed reply templates thread that needle.
Ask, monitor, respond — from one place.
The whole reputation loop runs inside Radia 360 — no juggling platform logins, no missed reviews.
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1
Ask
Neutral review requests go out by text or email after visits — to the patients you choose by timing and visit type, never filtered by sentiment.
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2
Monitor
Google and Facebook reviews land in one dashboard as they arrive, across every facility and provider you connect.
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3
Respond
Reply from the same screen with templates you build once and guardrails that keep patient information out of every response.
What is Radia 360?
Reviews are the front door. Behind them is a patient engagement platform that turns your existing patient list into secure, targeted text (SMS) and email outreach. You pick the patient group and the timing; Radia 360 sends the message and reports the results in real time.
It’s built for any healthcare organization that wants more from the database it already maintains: filled appointment slots, a steady stream of online reviews, and patients who hear from you at the right time — not just when something is overdue.
Built to reach the right patients.
Reviews in one dashboard
Google and Facebook reviews for every facility and provider, with replies and pending-reply tracking in the same place.
Text and email, one platform
Reach patients in the channel they actually read — SMS text or email — from a single place, with one history per campaign.
Targeting you control
Pick the patient group and the timing: overdue screenings, a single provider's panel, everyone due for a wellness visit.
Automated, trigger-based sends
Set the trigger once and outreach runs itself — reminders, follow-ups, and review requests go out on schedule.
Results in real time
Delivery, engagement, and responses show up as they happen — not in next month's report.
Patient data protected
A secure, compliant platform: your patient list stays protected from import through delivery.
What can you send with Radia 360?
Any message that helps patients act — by text or email, to exactly the group that needs it:
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Review requests
Invite patients to share their experience right after care.
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Custom patient surveys
Build your own questions, or start from a template and add to it.
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Fill open appointments
Turn schedule gaps into booked visits with targeted outreach.
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New-provider announcements
Introduce a new physician to exactly the patients they'll serve.
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Service-line outreach
Promote telehealth, chronic care management, and new services.
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Preventive care reminders
Wellness exams and screenings, sent when patients are due.
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Patient education
Deliver the right information to the patients who need it.
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Patient retention
Stay in touch between visits so patients don't drift away.
How Radia 360 works.
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1
Start with your patient list
The database you already keep in your EMR is the foundation — no new data entry for your staff.
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2
Build a targeted campaign
Choose the audience, the channel (text or email), and the timing — or set a trigger so outreach runs itself.
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3
Watch results in real time
Delivery, engagement, and responses land in one dashboard as they happen.
Smart. Secure. Strategic.
Radia 360 is a secure, compliant platform — patient information stays protected from import through delivery. Outreach runs inside the platform itself; this website never touches patient data.
Frequently asked questions.
Yes. Asking for feedback is fine — what review platforms prohibit is selectively asking only happy patients (known as review gating) or offering incentives. Radia 360 sends neutral requests to the patients you choose by timing and visit type, never by sentiment.
Google Business and Facebook today, aggregated into one dashboard with in-app replies. More platforms are on the way.
Yes — replies go out from the same dashboard, with templates you build once and guardrails that keep patient information out of every response.
No software can promise a number. What review requests do is close the gap between how patients actually feel and who bothers to post — and for most healthcare organizations, that gap is where the missing stars live.
Radia 360 works from the patient database your EMR already maintains — your staff doesn't re-enter data. Bring your system to a demo and we'll walk through exactly how your list connects.
Review requests, patient surveys, appointment outreach, new-provider announcements, service-line promotion, and preventive care reminders — each by text or email, to the patient group you choose.
Yes. Radia 360 is a secure, compliant platform: patient information stays protected from import through delivery. This marketing website handles no patient data at all.
Yes. Every Canopy Surveys purchase includes six months of Radia 360 free, with unlimited email campaigns. Want texting too? Add it any time during your trial.
Your rating should look like your care.
Request a demo and see the loop live — the request going out, the review coming in, and the reply going back, all from one dashboard.