Who We Serve
One patient experience platform for your whole health system.
Canopy is a patient experience platform for multi-facility health systems. Every hospital, clinic, and surgery center in your system fields its surveys through one platform — HCAHPS and OAS CAHPS (both CMS-approved), plus the full CAHPS family — each with its own dashboard, while system leadership sees every location in one view and compares them side by side.
Every location sees its own. Leadership sees all of it.
The dashboard model is built for systems: local ownership at every facility, one rollup at the top, and comparison data at three levels.
A dashboard for every location
Each hospital, clinic, and surgery center sees its own scores, comments, and trends — not a slice of someone else's report.
One view over all of it
System leadership gets its own dashboard spanning every location — the whole organization on one screen.
Compare within your system
Locations measure against each other privately, inside the system only — friendly competition without public exposure.
Benchmark beyond it
Every location compares anonymously against national comparison data — and against its own state where enough data exists.
The whole system, one platform.
Start with the surveys every facility already has to run; add what your system needs from there.
Why trust a “new” vendor
11 years behind the new name.
For 11 years, our team has run this survey platform end to end for hospitals and clinics across the country — sampling, fielding, reporting, and the data behind every CMS submission. That same platform and team, improved, now operate directly as Canopy, with CMS approvals for HCAHPS and OAS CAHPS held in our own name.
- 11 years running patient experience surveys end to end
- Same improved platform, now under the Canopy name
- CMS approvals held directly: HCAHPS and OAS CAHPS
- One team from sampling through CMS submission
Frequently asked questions.
Yes — that's the model. HCAHPS for your hospitals, OAS CAHPS for your surgery centers and outpatient departments, CG CAHPS for your practices, and the rest of the CAHPS family — one platform, one team fielding all of it.
Yes. Every hospital, clinic, and surgery center in your system has its own dashboard, and system leadership gets a separate view spanning all locations.
Yes — locations within a system compare against each other privately, inside the system only. Every location also benchmarks against national comparison data, and against other organizations in their own state where enough data exists.
Yes. The platform runs the same whether your system has two facilities or dozens: each location gets its own dashboard, leadership gets the system view, and one team fields every survey line.
Explore the rest of the platform.
Put the whole system on one platform.
Request a demo and see the system view live — every location’s dashboard, the leadership rollup, and the comparisons between them.