What’s new on your survey platform
Your logo. Now available on every survey text.
Starting October 1, 2026, every survey text your patients receive can carry your hospital’s logo above the message. Your hospital stays verified — nothing to re-register, nothing for you to set up. Below: two more updates, some nice words, and the one thing to do depending on where you stand.
Not signed yet? The first button. Either way, reserve your hour with the second.
Before
Starting Oct 1
Starting October 1
Patients see your hospital, not just a number.
Survey texts have always been text only. With Q4, your logo can ride in the message as an image above the survey link. Here is what that means for your facility, and how it happens.
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Recognizably yours
Your logo sits above the message, so patients know who is asking before they read a word.
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Already verified, nothing to redo
We already have your hospital’s verification. No re-registration, no carrier paperwork on your end.
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Included with your survey program
There is nothing to buy and nothing to send. We already have your logo, and we do the rest.
How it happens
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Your logo is already on file
We use the logo we already have for your facility. Want a different version on your texts? Send Jake a PNG or JPG.
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We add it to your survey texts
It goes above the message on every survey text from your facility. You never touch a setting.
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October 1: it is live
Q4 survey texts go out with it. Same schedule, same dashboard.
Also on your platform
Two more, one now and one on the way.
Add your own custom questions
Ask what matters at your facility alongside the standard survey, and see the answers in the same dashboard you use today.
Want to know how it would work for your survey lines? Ask Jake.
HL7 FHIR secure data uploads
HL7 FHIR Certified, coming in the first quarter of 2027. Your discharge data will be able to reach us through a standard, secure interface instead of a file.
- A big step up in security and ease from manual uploads. If that capability is available to you, we can directly connect. FHIR adds a direct, secure connection alongside it, with no files to build.
- Patient data comes straight from your system. Standard, secure APIs retrieve the patient data needed to issue surveys.
Some nice words
Join our growing group of facilities moving forward with Canopy.
One of the things we appreciate most about Canopy is how easy they are to work with. The survey process has been seamless, and their team is always responsive when questions or issues come up. We know we can reach out and get the answers we need quickly. We’ve been very pleased with both the survey system and the level of service Canopy provides.
What to do next
Not signed yet, or already with us?
Everything on this page runs on the platform you keep by signing with Canopy. The first card gets the agreement to you. The second reserves your hour — signed already or not.
Not signed yet
Two signatures keep you running.
A services agreement and a business associate agreement (BAA). Tell us who to send them to and Jake sends both pre-filled, ready for e-signature.
Reserve now
Book your welcome and preferences call.
One hour with your Canopy team to set up your Q4 the way you want it. Not an onboarding call — nothing on your end changes.
- When
- September 28 – October 1, 2026
- Times
- 10 AM or 2 PM Central
- Length
- One hour
Have ready
- Any changes to who at your facility should have a login or receive reports and alerts.
- Anything you would like to set differently moving forward.
Two quick steps: pick an hour, then tell us who’s coming. Already booked? You’re set — nothing else to do.
Questions? Ask Jake.
Jake Hanson has been the voice on the other end of your survey program for years. Same person, same number — about the transition, the paperwork, or anything else on your platform.
[email protected] · Monday–Friday, 9 AM–5 PM Central
