About Author
Angie Schierer.
Executive Consultant at Canopy
Angie Schierer is a C-suite executive consultant specializing in rural healthcare administration. With a background in operations, quality, process improvement, and team development, she thrives on tackling new challenges and leading diverse teams through transformational growth and innovative thinking.
From the blog.
Patient engagement
Do Star Ratings in Physician Practices Matter to the Community?
Patients check the stars before choosing a doctor. What those ratings really mean, and how they shape trust and community connection in healthcare.
Angie Schierer · 4 min read
Patient engagement
Am I Patient-Centered? A Guide for Physician Practice Teams
In the daily grind of running a clinic, it is easy to assume good medicine equals good care. Being truly patient-centered is a different animal.
Angie Schierer · 3 min read
Quality & QAPI
From Feedback to Funding
How Net Promoter Score (NPS) Can Strengthen UDS Reporting & Community Health
Angie Schierer · 3 min read
CAHPS
Smart Surveys, Smarter Outcomes
A Practical Guide to Patient Feedback That Works
Angie Schierer · 2 min read
CAHPS
Not Just a Score
Why Net Promoter Score (NPS) Matters in Healthcare
Angie Schierer · 3 min read
Quality & QAPI
The Power of Feedback: Turning Good Talk Into Real Action
Feedback is not a box on a wall or a survey nobody reads. It is the backbone of real improvement, whether it comes from nurses, board members, or front-line staff.
Angie Schierer · 3 min read
Quality & QAPI
Are You Ready for Lean?
Your Quality Toolbox got you this far – but today’s challenges demand new tools, fresh thinking, and a leaner approach.
Angie Schierer · 3 min read
Quality & QAPI
Your Team Only Knows One Way? Here’s How to Spark Innovation Anyway
If your team has only ever worked one place, “the way we’ve always done it” feels like the only way. Here is how to spark fresh ideas anyway.
Angie Schierer · 4 min read
Quality & QAPI
Does Your Hospital Board Really Get Quality?
Here’s why that matters more than you think.
Angie Schierer · 4 min read
Quality & QAPI
Understanding the Difference: Lean Project vs. QAPI Goal
Think of Lean Projects and QAPI Goals as the dynamic duo of quality improvement – they work together, but they each have their own superpowers.
Angie Schierer · 2 min read
Quality & QAPI
Patient Safety Success Story: How One Small Hospital Cut Medication Errors in Half
Patient Safety Awareness Week rolled around in 2024, and a small rural hospital in the Midwest decided it was time to tackle a problem that’s all too common – medication mistakes.
Angie Schierer · 2 min read
Quality & QAPI
Patient Safety: It Doesn’t End at the Hospital Door
Here’s the thing about patient safety – it’s not just a hospital problem. It’s a kitchen table problem. It’s a classroom problem. It’s a workplace problem.
Angie Schierer · 3 min read
Quality & QAPI
Patient Safety Awareness Week: It’s Everybody’s Job (And It’s More Than a Week)
Every March, hospitals across the country take part in Patient Safety Awareness Week—a chance to shine a light on the work that keeps patients safe.
Angie Schierer · 3 min read
Rural health policy
Dr. Rebecca Lee Crumpler: A Trailblazer in Rural Healthcare
Meet Dr. Rebecca Lee Crumpler, the first Black woman in the U.S. to earn a medical degree, and the woman who helped shape modern family medicine.
Angie Schierer · 2 min read
Patient engagement
Why We Wear Red: Go Red for Women & Heart Health
Every first Friday of February, millions of people wear red to take a stand against the leading cause of death among women – heart disease.
Angie Schierer · 2 min read
Quality & QAPI
Is It Time for a Quality Department Facelift?
As you begin your overall evaluation, here is a quick checklist of items to determine if your department(s) need a revamp.
Angie Schierer · 3 min read
Leadership & teams
Communication vs. Connecting: What’s the Best Way to Build Trust & Have Influence?
Communication is the lifeblood of the fast-paced world we live in - but how often are we really connecting with others?
Angie Schierer · 2 min read
Leadership & teams
Using LEGO® and Play to Stimulate Innovation & Generate New Ideas
How exactly does LEGO® unlock creativity, and why is play such an effective method?
Angie Schierer · 4 min read
Leadership & teams
Building Better Communication with LEGO® Serious Play!
At Canopy Associates, we believe that building better communication starts with breaking out of traditional thinking – and maybe even building a tower.
Angie Schierer · 1 min read
Leadership & teams
Strategic Reflection & Planning: Leadership Lessons for 2025
As the curtain falls on 2024, it’s time to roll up your sleeves, reflect, and plan for a brighter 2025.
Angie Schierer · 2 min read
Patient engagement
Top 5 Best Practices for Patient Engagement
We're focusing on patient engagement and its significant impact on patient satisfaction, health outcomes, and overall experience.
Angie Schierer · 3 min read
HCAHPS
Patient Engagement vs. Customer Experience
What's the difference? And how do they relate to HCAHPS?
Angie Schierer · 3 min read