Blog
Field notes for rural healthcare.
CAHPS changes, CMS deadlines, and practical quality guidance for rural and Critical Access Hospitals — from the team that runs these programs every day.
Patient engagement
Do Star Ratings in Physician Practices Matter to the Community?
Patients check the stars before choosing a doctor. What those ratings really mean, and how they shape trust and community connection in healthcare.
Angie Schierer · 4 min read
Patient engagement
Am I Patient-Centered? A Guide for Physician Practice Teams
In the daily grind of running a clinic, it is easy to assume good medicine equals good care. Being truly patient-centered is a different animal.
Angie Schierer · 3 min read
CAHPS
Smart Surveys, Smarter Outcomes
A Practical Guide to Patient Feedback That Works
Angie Schierer · 2 min read
CAHPS
Not Just a Score
Why Net Promoter Score (NPS) Matters in Healthcare
Angie Schierer · 3 min read
Patient engagement
Top 5 Best Practices for Patient Engagement
We're focusing on patient engagement and its significant impact on patient satisfaction, health outcomes, and overall experience.
Angie Schierer · 3 min read
HCAHPS
Patient Engagement vs. Customer Experience
What's the difference? And how do they relate to HCAHPS?
Angie Schierer · 3 min read
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