For Survey Solutions clients
Survey Solutions is dissolving. Your surveys don’t have to change.
The Survey Solutions by ICAHN joint ownership is being dissolved, effective September 30, 2026 — and you have a choice. The sales process, survey platform, data feeds, and support team behind your program were built and operated by Canopy — and they continue without interruption. To keep your surveys running, sign a new agreement and BAA with Canopy by October 1, 2026. That’s the entire process.
You’ve been working with us all along.
Choose where you continue.
The deadline that matters
23 days
to have a signed agreement and BAA in place with your Q4 survey vendor
October 1 has passed.
Call Jake now — the sooner we talk, the more options you have: (309) 692-6790
CMS permits survey-vendor changes only at calendar-quarter boundaries — Q4 begins October 1, 2026.
The terms, in plain language.
Already paid? Fully credited.
Every month you've already paid on your current contract is credited in full. Paid through April 1? You pay Canopy nothing until April 1.
Any 3+ year extension.
Extend your agreement 3 or more years past its current end date, and the extended time is discounted 10%.
Radia 360 + Concise.
Six months of Radia 360, our patient-engagement platform, with unlimited email campaigns — want texting too? Add it any time. Plus six months of Concise, our quality-measures platform. Both free.
What’s happening — and why your surveys don’t have to change.
For the past 11 years, every Survey Solutions survey has run on systems built, owned, and operated by Canopy: the sales, the sampling, the mail, phone, and text fielding, the in-hospital tablets, the dashboards you log into, and the technical team that fixes things when they break. Canopy prepared the CMS submission file every quarter along the way.
The Survey Solutions joint ownership is being dissolved, effective September 30, 2026. The name is going away. The sales, platform, the operations, and the team are not: they continue directly as Canopy, the same way they’ve run for more than 180 hospitals and clinics.
What does change is paperwork: to keep your surveys running into the fourth quarter, your hospital needs a new agreement and BAA with Canopy — signed by October 1, 2026. That’s the entire transition.
Approved for CMS CAHPS surveys including HCAHPS and OAS CAHPS.
The official announcement
Read Canopy’s full statement on the Survey Solutions transition — download the press release (PDF).
For your leadership
A one-page brief to send up the chain.
The dates, the two paths, the terms, and Jake’s number on a single page — made for forwarding to your CEO, CFO, or board.
Two paths. One deadline.
Stay with Canopy
- Sign a new services agreement
- Sign a BAA
That’s the whole list. Everything else is already done.
- Same dashboard & logins
- Same data template & uploads
- Data feeds keep flowing
- Same mailed surveys
- Same texting, now with branding & logos
- Tablets keep running
- A known support team
- Full reporting history intact
Time required: about a week
Start over with a new vendor
- Sign a new services agreement
- Sign a BAA
- Security and compliance review of the new vendor
- New data interfaces built with your IT team
- Re-certify for texting
- Interface testing before surveys can field
- Staff retraining on an unfamiliar dashboard
- New tablets to source, configure, and learn
- Reporting history likely starts over from zero
Typical implementation: 4–8 weeks
Jake Hanson
Chief Sales Officer, Canopy
Questions or ready for new contract details? Call, email, or grab 30 minutes on my calendar.
Live Q&A with Jake Hanson
The Survey Solutions Transition:
What It Means for Your Surveys.
Wednesday, September 9, 2026 11 AM Central
Jake will walk through what’s happening, what the October 1 deadline means, and take every question live. Can’t make it? Register anyway — everyone who signs up gets the recording.
Three dates that matter.
October 1, 2026
Agreement + BAA signed
Q4 begins. CMS only allows vendor changes at quarter boundaries, so this is the one deadline that can't move. With Canopy: two signatures, done.
November 8, 2026
Q4 survey data deadline
Surveys must be initiated within 42 days of discharge — November 12 for an October 1 discharge. Agreements and data must be received by this date.
January 13, 2027
Q3 submission complete
Your July–September surveys finish under the Survey Solutions name, on the same systems as today, and the submission file is prepared on schedule — no matter what you decide about Q4.
The timeline, start to finish.
This updates as dates pass — where things stand right now, and what’s next.
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September 8 – October 1, 2026
Choose your survey vendor
Every client hospital decides who runs its CAHPS surveys going forward. Whoever you choose, a signed agreement and BAA must be in place before the fourth quarter begins.
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September 30, 2026
The Survey Solutions joint ownership dissolves
The Survey Solutions joint ownership winds down. The sales, platform, data feeds, and people behind your survey program — Canopy’s — keep operating without interruption.
Canopy continues your Q3 data under the Survey Solutions name — fielding and the January submission file carry on as they always have.
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October 1, 2026
Q4 begins — agreements must be signed
CMS permits survey-vendor changes only at calendar-quarter boundaries, which makes October 1 the deadline that matters. Missing it risks a gap in publicly reported data that can’t be patched mid-quarter.
If you stay with Canopy
Sign a new agreement and a BAA. That’s the entire list.
If you switch vendors
New data interfaces to build, data transfer testing, and staff retraining — normally 4–8 weeks of work, inside this window.
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November 8, 2026
Q4 survey data deadline
CMS requires every survey to be initiated within 42 days of the patient’s discharge — November 12 for an October 1 discharge — and mail processing takes lead time, so November 8 is the last day paperwork can be complete and still make the first mailing. With Canopy, surveys simply continue on schedule.
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Through December 2026
Your Q3 surveys finish — same systems, as always
Fielding for July–September discharges completes under the Survey Solutions name, on the same systems as today, no matter which vendor you choose for Q4. Nothing for you to do here.
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By January 1, 2027
Notify CMS of your vendor change
Log in and let CMS know you have chosen Canopy as your official survey vendor.
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January 13, 2027
Q3 data submission wraps up
The final Q3 submission file is prepared on schedule, closing out the Survey Solutions era cleanly. From Q4 forward, Canopy submits directly to CMS under its own HCAHPS and OAS CAHPS approvals.
Jake Hanson
Chief Sales Officer, Canopy
Talk to the person you already know.
Jake Hanson has been the voice on the other end of your survey program for years — and he’s personally walking every client hospital through this transition. Questions, a demo of what’s new, contract details, or just help deciding: call, email, or grab time on his calendar.
Thirty minutes, no prep needed — questions, a demo, and contract details.
Who’s behind your surveys
You’ve been working with us all along.
Piece by piece, here’s what Canopy built and operates in your survey program — and what continues, unchanged, as Canopy.
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Canopy
The dashboard you log into
Designed, built, and run by our team
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Canopy
The data from your EHR
Uploads directly to our platform — and always has
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Canopy
The mail, text, and tablet fielding
Our operation, end to end — you can still use them
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Canopy
Your Canopy team
Jake, Mike, Megan, and Julie — same people, same numbers
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Canopy
Your CMS submission file
Prepared by our team, every quarter. Now submitted by us starting Q4.
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15+
Years running surveys
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180+
Hospitals & clinics on the platform
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3.3M+
Surveys sent in the last year
Frequently asked questions.
Survey Solutions by ICAHN, a joint ownership between Illinois Critical Access Hospital Network (ICAHN) and Canopy d/b/a AdCo Advertising Agency, is being dissolved effective September 30, 2026. The sales process, survey platform, data feeds, and team behind it were built and operated by Canopy, and they continue without interruption — client hospitals simply sign a new agreement and BAA with Canopy to keep their Q4 surveys running.
Canopy, a d/b/a of AdCo Advertising Agency, is the company that built and operated the Survey Solutions platform end to end for the past 11 years — the sales, sampling, the mail, phone, and text fielding, the dashboards, and the technical support. If you've logged into your dashboard, you've been working with Canopy all along. Canopy holds its own CMS approvals for the HCAHPS and OAS CAHPS surveys.
Two signatures: a new services agreement and a business associate agreement (BAA). Your dashboard, logins, data feeds, tablets, survey operations, and support team carry over exactly as they are — no onboarding, no retraining, no IT project.
CMS permits hospitals to change survey vendors only at calendar-quarter boundaries, and the fourth quarter begins October 1, 2026. Surveys must also be initiated within 42 days of each patient discharge, so whoever runs your Q4 surveys needs a signed agreement and BAA in place by October 1 — with Canopy, no later than November 8.
They finish normally, under the Survey Solutions name and on the same systems as today — fielding for July–September discharges completes through December and the CMS submission file is prepared on schedule, regardless of which vendor you choose for Q4. No action is needed.
With your permission, it stays right where it is. Staying with Canopy means your dashboards keep their full reporting history — trend lines and board reports continue uninterrupted. A new vendor's reporting potentially starts from zero.
Nothing new. Canopy credits every month you've already paid on your current contract — paid through April 1 means you pay nothing until April 1. Extend your agreement three or more years past your current term and the extended time is discounted 10%. Six months of Radia 360 (unlimited email campaigns; texting available as an add-on) and Concise are included free.
Talk to Jake — even if you're comparing options. The honest math: a new vendor means a security review, interface builds with your IT team, testing, and staff retraining, which normally takes 4–8 weeks, against a quick signing window. We'd rather walk you through the details than have you caught short.
Call Jake Hanson immediately at (309) 692-6790. The sooner we talk, the more options you have — don't wait.
Two signatures keep your surveys running.
Call Jake, get every question answered, and have the paperwork done this week — with time to spare. Prepaid months carry over in full, extensions of three years or more are 10% off, and Radia 360 and Concise come free for six.