Blog
Field notes for rural healthcare.
CAHPS changes, CMS deadlines, and practical quality guidance for rural and Critical Access Hospitals — from the team that runs these programs every day.
Patient engagement
Do Star Ratings in Physician Practices Matter to the Community?
Patients check the stars before choosing a doctor. What those ratings really mean, and how they shape trust and community connection in healthcare.
Angie Schierer · 4 min read
Patient engagement
Am I Patient-Centered? A Guide for Physician Practice Teams
In the daily grind of running a clinic, it is easy to assume good medicine equals good care. Being truly patient-centered is a different animal.
Angie Schierer · 3 min read
Quality & QAPI
From Feedback to Funding
How Net Promoter Score (NPS) Can Strengthen UDS Reporting & Community Health
Angie Schierer · 3 min read
CAHPS
Smart Surveys, Smarter Outcomes
A Practical Guide to Patient Feedback That Works
Angie Schierer · 2 min read
CAHPS
Not Just a Score
Why Net Promoter Score (NPS) Matters in Healthcare
Angie Schierer · 3 min read
Quality & QAPI
The Power of Feedback: Turning Good Talk Into Real Action
Feedback is not a box on a wall or a survey nobody reads. It is the backbone of real improvement, whether it comes from nurses, board members, or front-line staff.
Angie Schierer · 3 min read
Patient engagement
Why We Wear Red: Go Red for Women & Heart Health
Every first Friday of February, millions of people wear red to take a stand against the leading cause of death among women – heart disease.
Angie Schierer · 2 min read
Patient engagement
Top 5 Best Practices for Patient Engagement
We're focusing on patient engagement and its significant impact on patient satisfaction, health outcomes, and overall experience.
Angie Schierer · 3 min read
HCAHPS
Patient Engagement vs. Customer Experience
What's the difference? And how do they relate to HCAHPS?
Angie Schierer · 3 min read
The month in rural quality, in one email
CAHPS changes, CMS rules, and what's working at hospitals like yours. Monthly, one-click unsubscribe. Pick your streams if you'd rather choose.