Survey Solutions is dissolving. What does that mean for your surveys? Learn more

Blog

Field notes for rural healthcare.

CAHPS changes, CMS deadlines, and practical quality guidance for rural and Critical Access Hospitals — from the team that runs these programs every day.

Leadership & teams

Emotional Intelligence in Leadership: Navigating Challenges with Empathy & Resilience

Great leaders don’t just manage tasks – they understand people. Emotional intelligence is the real superpower in leadership. From empathy to resilience, it’s what separates bosses from true leaders.

Maria Matarelli · 2 min read

Leadership & teams

Unleashing Creativity in the Workplace: Igniting Innovation & Problem-Solving

Innovation and problem-solving are no longer optional. How fostering creativity lifts performance and fuels success in the workplace.

Maria Matarelli · 3 min read

Leadership & teams

The Power of Feedback: Cultivating a Culture of Continuous Improvement

A culture of continuous improvement runs on feedback: timely, constructive, actionable, and part of an open, ongoing dialogue.

Maria Matarelli · 2 min read

Quality & QAPI

Your Team Only Knows One Way? Here’s How to Spark Innovation Anyway

If your team has only ever worked one place, “the way we’ve always done it” feels like the only way. Here is how to spark fresh ideas anyway.

Angie Schierer · 4 min read

Leadership & teams

Leadership in Today's World: Guiding Lights Amidst Uncertainty

In a period of constant change, effective leadership is the guiding force that steers people and organizations toward success.

Maria Matarelli · 2 min read

Leadership & teams

Mastering the Art of Virtual Facilitation: A Crucial Skill for Distributed Teams

Remote work made virtual facilitation a core skill. What it takes to guide online meetings, training, and workshops that keep people engaged.

Maria Matarelli · 3 min read

Leadership & teams

Communication vs. Connecting: What’s the Best Way to Build Trust & Have Influence?

Communication is the lifeblood of the fast-paced world we live in - but how often are we really connecting with others?

Angie Schierer · 2 min read

Leadership & teams

Using LEGO® and Play to Stimulate Innovation & Generate New Ideas

How exactly does LEGO® unlock creativity, and why is play such an effective method?

Angie Schierer · 4 min read

Leadership & teams

Building Better Communication with LEGO® Serious Play!

At Canopy Associates, we believe that building better communication starts with breaking out of traditional thinking – and maybe even building a tower.

Angie Schierer · 1 min read

Leadership & teams

Strategic Reflection & Planning: Leadership Lessons for 2025

As the curtain falls on 2024, it’s time to roll up your sleeves, reflect, and plan for a brighter 2025.

Angie Schierer · 2 min read

The month in rural quality, in one email

CAHPS changes, CMS rules, and what's working at hospitals like yours. Monthly, one-click unsubscribe. Pick your streams if you'd rather choose.

We use cookies to see which pages are useful and where visitors get stuck — no ads, nothing sold. Privacy policy

Cookie preferences

Choose what runs while you're here. Privacy policy